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Decoda Health

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  • Customer Success Manager

    Toronto Office | OnSite

    onsite Salary not disclosed

    Customer Success Manager Toronto Office | OnSite CUSTOMER SUCCESS MANAGER Decoda Health is seeking a Customer Success Manager to own the communication interface between our company and the clinics we serve. As the primary point of contact, you'll ensure every customer request is heard, tracked, and resolved-nothing slips through the cracks. This role blends customer success with product operations, leveraging AI tools to streamline processes and communicate efficiently. ABOUT DECODA HEALTH Decoda is the AI-native operating system for elective care clinics, consolidating disconnected tools into one platform for front desk, patient engagement, clinical documentation, billing, and inventory. Backed by Y Combinator with $4.5M raised, our customers see 1.5x appointment growth and 80% reduction in check-in time. WHAT YOU'LL DO - Own customer communication: Serve as the main channel between Decoda and clinics. Respond promptly, follow up relentlessly, and keep customers informed. - Leverage AI: Use AI tools to automate repetitive tasks, draft responses, summarize issues, and enhance workflow speed. - Relay bugs and feature requests: Translate feedback into clear tickets for engineering, track progress, and update customers. - Close the loop: Clearly communicate back to customers when bugs are fixed or features ship-so they're never left wondering. - Light product management: Prioritize incoming requests, recognize trends, and advocate for high-impact features. - Onboard new clinics: Conduct staff training, manage data migration, and ensure smooth go-lives. - Build scalable processes: Develop templates, automations, and playbooks to maximize efficiency as we grow. REQUIREMENTS - Exceptional communication: Clear, prompt writing and speaking as

  • Forward Deployed Engineer

    Toronto Office | OnSite

    onsite Salary not disclosed

    Forward Deployed Engineer Toronto Office | OnSite At Decoda Health, we're building the operating system for medical practices. Our platform automates the high-friction work - scheduling, payments, communications, and charting - so providers can focus on patients. We are looking for a Forward-Deployed Engineer who is equal parts technical expert and customer advocate. You will be the bridge between our platform and the clinics we serve. If you are a personable engineer who loves solving complex problems and making customers happy, we want to meet you. IN THIS ROLE, YOU WILL: - Own technical delivery across multiple deployments, from first prototype to stable production. - Drive Data Migrations: Build and maintain high-performance Python-based pipelines and scrapers to extract information from legacy systems. - Embed with Customer Teams: Understand their needs, remove blockers early, and guide the adoption of what you build. - Make Trade-offs: Balance scope, speed, and quality; adjust plans to protect delivery. - Refine the UX: Work within our React/Next.js stack to polish interfaces, ensuring onboarding flows are intuitive and high-value for clinic staff. - Codify Patterns: Turn field feedback into tools, playbooks, and building blocks that help the rest of the team move faster. - High-Touch Deployments: Occasionally head on-site for our largest customers to oversee complex transitions and ensure success from day one. WHAT WE'RE LOOKING FOR: Technical Foundations - Data & Backend: Strong experience in Python with a focus on web scraping (BeautifulSoup, Selenium, or Playwright). - Data Systems: Proficiency in data manipulation (Pandas, SQL)

  • Content Creator

    Toronto Office | OnSite

    onsite Salary not disclosed

    Content Creator Toronto Office | OnSite We're Decoda. We build the operating system for medspas and wellness clinics - software that runs the day-to-day for hundreds of practices across North America. We're hiring our first dedicated content creator. THE ROLE You'll own organic content across Instagram, TikTok, YouTube, short-form video, and the Decoda blog. You'll be in front of the camera, behind the camera, in CapCut, and in the doc. You'll ship every week. We don't need a specialist in all five - we need taste, range, and someone who learns fast. WHAT YOU'LL DO - Plan and ship 3-5 pieces of organic content per week across IG, TikTok, and YouTube - Cut short-form video from longer source material - interviews, demos, founder takes - Write and edit blog posts that show up in Google for terms our customers actually search - Build a content calendar around launches, customer stories, and industry moments - Watch the analytics. Double down on what's working, kill what isn't. YOU'LL FIT IF - You've published content that real people watched or read - show us, portfolio over years of experience - You have taste for the medspa, aesthetics, or wellness space, or can develop it fast - You're comfortable on camera (or comfortable getting comfortable) - You ship before it's perfect and iterate from feedback - 0-4 years experience - entry to mid-level YOUR FIRST 30 DAYS In your first month, you'll audit our existing video assets and ship a 3-part series on TikTok

  • Business Development Representative

    US Remote | Remote

    remote Salary not disclosed

    Business Development Representative US Remote | Remote BUSINESS DEVELOPMENT REPRESENTATIVE Decoda Health is looking for a high-performing Business Development Representative (BDR). Most healthcare software is fragmented and inefficient-too many separate tools, too much manual data entry, and systems that don't communicate. We're changing that by building a unified, AI-powered platform for elective care clinics, streamlining the entire patient journey from start to finish. We help clinics catch more calls, follow up faster, book more patients, and slash admin work-because in elective care, inefficiency means lost revenue. We move quickly, and we only want proactive, driven team members. WHAT YOU'LL DO - Own the top of the sales funnel, end to end. - Run outbound campaigns via email, phone, and social channels. - Identify and target high-value clinics (med spas, aesthetics, wellness, weight loss). - Craft compelling messaging that elicits responses. - Qualify leads based on meaningful revenue challenges. - Book discovery meetings and build a healthy sales pipeline. - Maintain a clean, accurate CRM. - Collaborate directly with the Head of Sales. WHO THIS ISN'T FOR - No inbound leads or hand-holding-this is pure outbound. - No rigid scripts or playbooks-success depends on initiative and adaptability. - High expectations and accountability. If you need step-by-step guidance, this isn't the role for you. But if you're competitive and want to make an impact, read on. WHAT WE'RE LOOKING FOR - 1-2+ years' experience in SDR/BDR or similar sales roles. - Demonstrated success meeting or exceeding meeting targets. - Strong outbound capability

  • Product Designer

    Toronto Office | OnSite

    onsite Salary not disclosed

    Product Designer Toronto Office | OnSite Hi! We're looking for our next Product Designer at Decoda Health, and we do design a little differently here. If that excites you, read on. We want a versatile, intrinsically motivated designer who's excited to help rethink how modern healthcare software is built. At Decoda, you'll be part designer, part product manager, part consultant, and part design-system owner (or some combination of the four!). What matters is solving the customer's problem - the tools and process you use to get there are up to you. We're a YC-backed team building the operating system for medical practices: software that automates the high-friction work - scheduling, payments, communications, and charting - so providers can focus on patients. HOW WE WORK On most product teams, design runs like an assembly line: a product manager writes a brief, hands it to a designer, the designer produces mocks, and the mocks get handed to engineers. You've probably lived this before. We take a more principled approach. Once you've designed software long enough, you realize design is needed in different degrees on every project. Sometimes a settings page just needs an engineer to reuse existing components and follow some documentation you wrote. Other times, a designer should effectively be the product manager and own a project from beginning to end. We don't force every project through the same pipeline. Design at Decoda isn't owned solely by the people with "designer" in their title - it's owned by the whole product