Staff Software Engineer – Customer Experience Intelligence (CXI)

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified not verified - source URL not recorded; timestamp not recorded

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

Not verified

Childcare support

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Learning budget

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Verification

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Salary

$190K-$261K From the posting source checked Jun 20, 2026

401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

94% above the BLS role benchmark for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Staff Plus From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Staff Software Engineer – Customer Experience Intelligence (CXI) Mountain View, California; San Francisco, California At Databricks, we're passionate about enabling data teams to solve the world's toughest problems - from advancing the future of transportation to accelerating medical breakthroughs. We do this by building and operating the world's best data and AI infrastructure platform so our customers can turn deep data insights into business impact. Founded by engineers and driven by customer obsession, Databricks takes pride in tackling hard technical challenges - from designing next-generation UI/UX for working with data, to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As the Staff Technical Lead (TL) for Customer Experience Intelligence, you'll shape the future of how Databricks supports customers at scale. You'll design intelligent, AI-powered systems that make support faster, smarter, and more effortless - turning complexity into clarity for thousands of users. In this role, you'll have end-to-end ownership of the architecture and technical strategy behind automation and agentic workflows that reduce mean time to mitigate (MTTM), boost quality, and enable our Support organization to scale impact without scaling headcount. You'll work hands-on with teams across Support, Product, and Platform Engineering to build seamless systems that anticipate customer needs before they arise. Leading the technical foundation that transforms how customers experience support - where issues are auto-diagnosed, solutions are delivered instantly, and engineers focus their time on the toughest challenges. Your success will mean customers moving faster, trusting Databricks deeper, and feeling the

Read the full description at databricks.com. FewerJobs shows a preview and links to the original posting.