Staff Software Engineer – Customer Experience Intelligence (CXI)

Benefits

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About this role

Staff Software Engineer – Customer Experience Intelligence (CXI) Mountain View, California; San Francisco, California At Databricks, we're passionate about enabling data teams to solve the world's toughest problems - from advancing the future of transportation to accelerating medical breakthroughs. We do this by building and operating the world's best data and AI infrastructure platform so our customers can turn deep data insights into business impact. Founded by engineers and driven by customer obsession, Databricks takes pride in tackling hard technical challenges - from designing next-generation UI/UX for working with data, to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. As the Staff Technical Lead (TL) for Customer Experience Intelligence, you'll shape the future of how Databricks supports customers at scale. You'll design intelligent, AI-powered systems that make support faster, smarter, and more effortless - turning complexity into clarity for thousands of users. In this role, you'll have end-to-end ownership of the architecture and technical strategy behind automation and agentic workflows that reduce mean time to mitigate (MTTM), boost quality, and enable our Support organization to scale impact without scaling headcount. You'll work hands-on with teams across Support, Product, and Platform Engineering to build seamless systems that anticipate customer needs before they arise. Leading the technical foundation that transforms how customers experience support - where issues are auto-diagnosed, solutions are delivered instantly, and engineers focus their time on the toughest challenges. Your success will mean customers moving faster, trusting Databricks deeper, and feeling the

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