Sr. Director, Digital Clinical Experience

Benefits

Parental leave

2 weeks Source: https://www.thekrogerco.com/wp-content/uploads/2023/07/Kroger-2019-ESG-Report.pdf. source Last checked May 7, 2026.

Non-birth-parent leave

2 weeks Source: https://www.thekrogerco.com/wp-content/uploads/2023/07/Kroger-2019-ESG-Report.pdf. source Last checked May 7, 2026.

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Source-linked last checked May 7, 2026

Salary

Not verified

401(k) match

Not verified

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Market context

Median wage (BLS OEWS)

$93,011 national median

Projected growth (BLS Employment Projections)

+5.1% - Faster than average

Matched to SOC 13-1161 - Marketing aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Sr. Director, Digital Clinical Experience United States Sr. Director, Digital Clinical Experience The Sr. Director, Product Customer Experience leads and advances the organization's platforms that support the full care journey across medical clinics, physician practices, and hospital systems. This role oversees patient and provider portal ecosystems, clinical system integrations (including EMR/EHR), and guides a cross‑functional UX team. They are responsible for ensuring that digital tools deliver seamless, intuitive, and highly impactful experiences for clinicians, staff, and patients in real-world care settings. This leader partners closely with Clinical Operations, IT, Product, Compliance, and Physician Leadership to translate clinical workflows and user needs into digital solutions that improve efficiency, access, and patient outcomes at scale. Responsibilities Digital Strategy & Leadership Develop and evolve the digital vision, roadmap, and execution plan for patient and provider experiences across clinics, practices, and hospital departments. Ensure digital initiatives support care delivery goals, regulatory requirements, and clinical usability standards. Serve as a champion for user-centered clinical design, accessibility, and workflow optimization. Align customer experience strategy with organizational goals around patient engagement, clinician efficiency, operational performance, and quality-of-care outcomes. Product & Platform Ownership Lead the development and enhancement of paper and digital portals for patients, clinicians, and administrative staff-ensuring secure, intuitive, and role‑appropriate access to clinical information, results, scheduling, and communication tools. Drive EMR/EHR integration strategy to support frictionless workflows, order management, result routing, interoperability, and clinical documentation needs. Collaborate with product, engineering, and clinical IT teams to ensure platform scalability, reliability, and regulatory compliance. Ensure all ordering

Read the full description at ekgn.fa.us6.oraclecloud.com. FewerJobs shows a source-linked preview and links to the original posting.