Senior Product Manager - Platinum Experience

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About this role

Senior Product Manager - Platinum Experience United States A Day in the Life: Hertz Platinum is our most exclusive, invite-only member program for customers who expect a concierge level, frictionless, highly personalized rental experience. This role sits within Consumer Experience, improving how Platinum members discover, book, pick up, and enjoy Hertz rentals across digital and service channels. In this role you will own the end-to-end Platinum experience from invitation and onboarding through post trip follow-up. You will partner closely with airport operations, customer care, loyalty, and engineering/design teams to remove friction, prevent service failures, and build scalable concierge workflows and tools that deliver a consistently premium experience. What You'll Do: You will set the Platinum experience vision, identify opportunities, and build customer-facing and service-enabled products that raise the bar for premium rental. You will own the end-to-end roadmap across booking, preferences, pickup, during-rental support, returns, and service recovery, ensuring cross-channel continuity (web/app/agents/airport). You will collaborate with stakeholders across UX, data science, BI, engineering, finance, legal, marketing, and operations to align on outcomes and deliver at scale. You will elevate instrumentation and analytics across the Platinum experience, including customer journey metrics and system performance (e.g. latency, uptime) as well as experience SLAs (e.g. wait time, fulfillment accuracy, resolution time). You will monitor premium travel and luxury service trends, build strategies and business cases, gain buy-in with senior execs (VP, C-level), and drive adoption across markets. What We're Looking For: Bachelor's degree required; MBA or master's degree preferred. 5+ years of product

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