Executive Customer Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Executive Customer Specialist Oklahoma City, OK, United States The primary mission of the Executive Customer Service Representative is to maintain a high standard of one-on-one full resolution customer service. The specialist will be responsible for efficient, professional communication with customers contacting any Senior Management Team member, inclusive of the CEO's office. Inquiries may be highly complex and/or sensitive in nature. Customer base consists of leisure, corporate, insurance replacement, small business, high profile Hertz accounts, VIP customers, and/or all levels of Hertz personnel. Communication may be handled via phone, email, postal mail, or through Social Media platforms. This is an entry level position with high visibility and various levels of core business knowledge, which provide a solid foundation for future growth within the organization. What You'll Do: Utilize all resources materials to document and resolve customer inquiries Communicate and follow up with customers to full resolution Maintain documentation of all contacts, research, resolution, and follow up when necessary, with all inquiries Follow up in timely manner to ensure resolution was met and customer has been notified Maintain complete professionalism in all communication with anyone contacting a Senior Management Team member/Executive Office in Estero, FL Must be capable of multi-tasking Must be a demonstrated self-starter Cooperate with Management in maintaining goals and objectives Criminal background check due to access of Personal Identifiable Data (PID) For internal employees, all employees' files will be reviewed and approved by management for acceptable performance and attendance before final acceptance of their application What We're Looking For:

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