Customer Success Director- Global

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Customer Success Director- Global United States Customer Success Director- Global United States (Remote) TRENDING JOB DESCRIPTION About CooperSurgical CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values - dedicated, innovative, friendly, partners, and do the right thing - our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women's and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com. RESPONSIBILITIES Scope: This role has end-to-end responsibility for the tactical and operational execution of Customer Success strategy across the Global Genomics portfolio, with measurable contribution to sub-function and commercial results over a 1-3 year planning horizon. The position owns the design, evolution, and scalability of customer success operating models, including onboarding, adoption, retention, and expansion frameworks. Impact is measured through AOP attainment, customer lifetime value, churn reduction, and sustained account growth across regions. Reporting directly to a commercial leader, this role translates commercial strategy into executable customer success plans, ensures alignment with regional business plans, and plays an active role in shaping market development initiatives. The scope includes cross-functional influence across

Read the full description at hcjy.fa.us2.oraclecloud.com. FewerJobs shows a source-linked preview and links to the original posting.