Technical Support Engineer - EMEA

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

Not verified

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Technical Support Engineer - EMEA Netherlands, London Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers, using a combination of inventive research, design, and engineering. Our organization is very flat, and our team is small and talent dense. We particularly like people who are truth-seeking, passionate, and creative. We enjoy spirited debate, crazy ideas, and shipping code. About the Role Technical Support Engineers are the first line of defense for our users, debugging tricky issues, building automations to streamline workflows, and ensuring every interaction with Cursor is smooth and impactful. You'll partner closely with product and engineering to champion the voice of the customer and shape how AI-powered developer support scales. What you'll do - Provide in-depth technical support via support tickets and Slack messages, resolving complex user-reported issues and ensuring high-quality customer interactions. - Debug, reproduce, and troubleshoot software bugs and usability problems. - Design and build internal tools and automations to scale support operations. - Represent Anysphere in technical conversations with enterprise users and developers. - Partner with Product and Engineering to escalate critical issues and feed insights into the roadmap. - Maintain and expand user-facing documentation and internal knowledge bases to empower both customers and teammates. You may be a fit if - Experience in technical support, software engineering, or a related technical role. - Strong understanding of software development workflows; experience with IDEs, LLMs, and building with AI. - Strong debugging skills and a

Read the full description at jobs.ashbyhq.com. FewerJobs shows a preview and links to the original posting.