Customer Service Specialist I

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

$48K-$60K not verified - source not recorded; timestamp not recorded

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

32% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success Verified - recorded source

Seniority

Mid Inferred - source not recorded

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Specialist I Chicago, IL Location: Chicago, IL or Joliet, IL Employment Type: Full-Time Responsibilities Communicate with customers regarding shipment status, delivery schedules, and service-related inquiries. Coordinate with dispatchers, drivers, and warehouse teams to ensure timely pick-up and delivery of shipments. Support the team by obtaining proof of delivery, requesting invoices for settlements, and completing related tasks. Monitor transportation progress and proactively resolve any delays, service exceptions, or customer issues. Handle customer complaints or concerns in a professional manner and provide effective solutions. Maintain accurate and up-to-date records of shipments, delivery confirmations, and service requests. Manage data entry and maintenance by retrieving delivery orders from customers and updating the master file and TMS (Transportation Management System). Prepare and manage transportation-related documents, including Bills of Lading (BOLs), delivery orders, and invoices. Collaborate closely with the logistics and operations teams to enhance service efficiency and customer satisfaction. Preferred Qualifications Strong interpersonal skills and the ability to communicate professionally with both internal teams and external customers. Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) and Google Drive. Comfortable using company software and databases to manage communications with drivers and customers. Proven ability to work effectively under pressure, manage shifting priorities, and meet sudden deadlines. Excellent verbal and written communication skills. Strong problem-solving skills with a demonstrated ability to analyze issues and implement solutions. A reliable team player with a collaborative and customer-first mindset. Bilingual in Korean and English. The base pay range for this role is between $48,000 - $60,000/yr , and

Read the full description at job-boards.greenhouse.io. FewerJobs shows a preview and links to the original posting.