Senior IT Operations Technician

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About this role

Senior IT Operations Technician London, England, United Kingdom About Crunchyroll Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love. Join our team, and help us shape the future of anime! About the role As a London-based IT Senior Technician at Crunchyroll, you are essential to empowering our global, hybrid workforce. You will provide technical assistance, administer enterprise applications, and ensure the smooth operation of our IT infrastructure. Expect to troubleshoot complex issues, streamline processes, and collaborate with various teams to deliver unparalleled IT experiences for our employees. Ultimately, your technical expertise and dedication to service will drive the reliable, scalable outcomes that enable Crunchyroll's continued global growth. In this role, you will be the primary contact for our London office IT operations, responsible for triaging user support requests and maintaining our workstations, servers, and cloud environments. You will be an important liaison, communicating with both technical and non-technical staff to troubleshoot issues. Additionally, you will manage IT onboarding and offboarding to provide a frictionless experience for our staff. Beyond daily support, you will drive process improvements, keep documentation up to date, and protect our infrastructure by administering accounts and proactively identifying security risks. You will

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