Service Center Team Lead

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source

Seniority

Senior From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Service Center Team Lead Santiago de Querétaro, Qro., Mexico Company Description: Continental develops pioneering technologies and services for sustainable and connected mobility of people and their goods. Founded in 1871, the technology company offers safe, efficient, intelligent and affordable solutions for vehicles, machines, traffic and transportation. In 2022, Continental generated sales of €39.4 billion and currently employs around 200,000 people in 57 countries and markets. Job Description: Lead and optimize the Service Center operations, ensuring an efficient order-to-delivery cycle, high customer satisfaction, and alignment with commercial objectives. The role drives operational excellence, supports active sales execution, and leverages data to identify opportunities for growth and process improvement. Key Responsibilities 1. Team Leadership & Development Lead, coach, and develop the Service Center team to achieve performance and service goals Identify capability gaps and implement upskilling initiatives Oversee staffing, training, and performance management processes 2. Service Center Operations Plan, direct, and monitor end-to-end order management activities (Contilink, phone, manual entry) Ensure accuracy, efficiency, and compliance in operational processes Act as escalation point for complex or high-impact issues Build and maintain strong relationships with customers and stakeholders Manage escalations and ensure timely resolution of service issues Drive customer satisfaction through proactive communication and service excellence 3. Sales & Commercial Support Coordinate and execute active sales initiatives with Sales and Marketing Support demand fulfillment by optimizing availability and service levels Align actions with channel needs and commercial targets 4. Performance Tracking & Reporting Monitor and report key KPIs (Fill rate, BKO, TOC, Active Sales,

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