Senior Customer Success Manager (f/m/d)

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Senior Customer Success Manager (f/m/d) Berlin, Berlin, Germany About the opportunity As a Senior Customer Success Manager DACH (f/m/d) , you will work directly with Contentful customers in the EMEA region to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will help our customers achieve both their technical and business goals while driving retention and growth for Contentful. You will partner closely with our sales, partner organization, and professional services teams and amplify the voices of the customers internally by driving continuous feedback into our product and customer teams. What to expect? - Build and own relationships across a full book of business and embody the trusted advisor role, managing a book of business of around 20-30 enterprise accounts. - Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning - Understand and advise customers' priorities with Contentful, capture and communicate KPIs and outcomes through a defined path to maturity and success - Drive product adoption, customer satisfaction, and overall influence on customer health scores - Lead effective and consistent customer Business Reviews based on the defined business goals of the customer - Flag and proactively mitigate risks within a book of business - Drive the renewal conversations to close with Contentful's largest and most strategic logos. - Confidently negotiate pricing and contract terms with procurement teams in the Fortune top 20. - Close renewals on time and forecast them accurately to leadership weekly

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