Head of News Operations

Benefits

Parental leave

Not verified not verified - source URL not recorded; timestamp not recorded

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$200K-$240K From the posting source checked Jun 20, 2026

401(k) match

Not verified

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Market context

U.S. role benchmark (BLS OEWS)

$61,842 U.S. median for this role

Projected growth (BLS Employment Projections)

+1.9% - Slower

256% above the BLS role benchmark for operations aggregate.

Posted salary is far from this role benchmark; treat it as low confidence.

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Operations From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Head of News Operations New York City, New York, United States Overview Citizen is seeking a Head of News Operations to lead the systems and teams responsible for monitoring, processing, and distributing 30,000+ real-time public safety incidents daily to millions of users on Citizen. This role oversees Citizen's largest team, the Real-Time Safety Operations (RTSO), which ingests public safety data, evaluates incidents, and delivers real-time alerts to millions of users. Operating at the intersection of public safety, product development, AI, and operations, this leader ensures Citizen's safety communications are accurate and scalable, while partnering with Product, Engineering, and Data Science to improve how incidents are surfaced, prioritized, and delivered to users through data-driven and AI-assisted systems that drive platform growth. In addition, this leader collaborates with law enforcement agencies and technology partners to expand Citizen's network of real-time information through channels like encrypted communications, live video workflows, and CAD system feedback, strengthening Citizen's ability to deliver trusted safety coverage at scale. Incident Generation & Real-Time Monitoring - Oversee a 24/7 operational organization responsible for monitoring public safety signals and generating incidents. - Ensure high-throughput processing of 30,000+ daily incidents across Citizen's safety pipeline. - Maintain operational standards governing incident creation, escalation, and coverage during major public safety events. Customer Experience Operations - Define the operational framework for Citizen's 24/7 Customer Experience function, which provides live safety assistance to users during moments of fear, uncertainty, or potential danger. - Establish protocols and training standards for agents with emergency response backgrounds (e.g.,

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