Employer profile
Citizen
6 open roles indexed with location, benefit, and apply-link signals where available.
Open roles
Showing the most recent indexed roles for this employer.
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Director of Marketing
New York City, New York, United States
unspecified $160K-$210KDirector of Marketing New York City, New York, United States About Citizen At Citizen, the #1 safety app in the U.S., growth from marketing is critical to Citizen's success. Citizen distributes thousands of user-generated videos daily to keep communities informed and empowered. With the majority of our content captured live at the scene of safety incidents, Citizen provides real-time visibility into what's happening in cities across North America - something no other platform can match. Already known in every major U.S. city, Citizen is growing fast. We're now looking for a Director of Marketing to expand upon the foundation and shepherd the organization to new heights. You will manage the marketing team to develop and execute gtm strategies, enterprise campaigns, and creator partnerships and more to help bring our mission to millions of people each week. Overview We are looking for a Director of Marketing to manage Citizen's full marketing function across consumer and enterprise, reporting directly to the CFO as Citizen intentionally operates with a lean executive team. You will be accountable for strategy, execution, and outcomes across paid, organic, lifecycle, content, and brand, with a focus on three tracks: driving new installs, resurrecting lapsed users, and supporting cross-functional priorities including enterprise, partnerships, and product launches. The team is small, moves fast, and operates at the intersection of media, technology, and public safety. One non-negotiable: you are deeply and practically fluent in AI and have rebuilt workflows around it. You are always thinking about how to run a leaner,
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Product Design Engineer
New York City, New York, United States
unspecified $155K-$215KProduct Design Engineer New York City, New York, United States About Citizen Citizen is building the world's largest real-time safety network. Every day, millions of people rely on Citizen to understand what's happening around them and make better decisions in moments that matter. We're building products that help people navigate uncertainty, respond to emergencies, and stay connected to the world around them in real time. We're looking for a Product Design Engineer to help define what comes next. This role sits at the intersection of product design, engineering, and entrepreneurship. You'll work on some of Citizen's most important experiences-from alerts and live video to entirely new AI-powered safety products-helping transform ideas into products people trust and depend on. We're looking for someone who can identify opportunities, design experiences, build working products, and influence the direction of what gets built next. Someone who sees ambiguity as an opportunity rather than a problem. Someone who would rather build a prototype than create a presentation. Founding designers, startup builders, solo creators, design engineers, and product-minded technologists are especially encouraged to apply. What You'll Do - Identify opportunities that create meaningful value for Citizen users - Design and prototype new product experiences from concept to execution - Work on core Citizen experiences including alerts, live video, maps, AI-powered features, and real-time safety workflows - Explore multiple product directions quickly through experimentation and rapid prototyping - Partner closely with Product, Engineering, Data, Operations, and Leadership - Design systems, interactions, workflows, and behaviors-not just interfaces -
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Accounting Manager
New York City, New York, United States
unspecified $125K-$170KAccounting Manager New York City, New York, United States About Citizen Citizen is the No. 1 public safety app in the U.S., with a mission to make the world a safer place. Citizen provides 911 alerts so people can use their phones to keep themselves, and the people and places they love, safe. Citizen has notified people to evacuate burning buildings, deterred school buses from nearby terrorist attacks, and led to the rescue of kidnapped children and missing people. Citizen is backed by 8VC, Founders Fund, Goodwater Capital, and Greycroft and has raised $100M+ in VC funding. About the Role Citizen is seeking an Accounting Manager to lead core accounting operations and strengthen the financial infrastructure required to support Citizen's next stage of growth. This role owns the integrity of Citizen's general ledger, month-end close, financial reporting, revenue recognition, audit readiness, and key accounting processes. In addition to strong technical accounting execution, this role partners closely with Finance, Data, Product, People, Legal, and business leaders to improve reporting clarity, support strategic planning, and build scalable accounting processes for both consumer and enterprise revenue streams. This is a high-ownership role for someone who combines accounting rigor with business judgment, operational maturity, and the ability to lead through ambiguity. The ideal candidate is detail-oriented, highly accountable, comfortable operating independently, and capable of turning complex financial information into clear insights for leadership and cross-functional partners. Responsibilities Accounting Operations & Month-End Close - Own and manage the month-end close process across core accounting areas,
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Head of News Operations
New York City, New York, United States
unspecified $200K-$240KHead of News Operations New York City, New York, United States Overview Citizen is seeking a Head of News Operations to lead the systems and teams responsible for monitoring, processing, and distributing 30,000+ real-time public safety incidents daily to millions of users on Citizen. This role oversees Citizen's largest team, the Real-Time Safety Operations (RTSO), which ingests public safety data, evaluates incidents, and delivers real-time alerts to millions of users. Operating at the intersection of public safety, product development, AI, and operations, this leader ensures Citizen's safety communications are accurate and scalable, while partnering with Product, Engineering, and Data Science to improve how incidents are surfaced, prioritized, and delivered to users through data-driven and AI-assisted systems that drive platform growth. In addition, this leader collaborates with law enforcement agencies and technology partners to expand Citizen's network of real-time information through channels like encrypted communications, live video workflows, and CAD system feedback, strengthening Citizen's ability to deliver trusted safety coverage at scale. Incident Generation & Real-Time Monitoring - Oversee a 24/7 operational organization responsible for monitoring public safety signals and generating incidents. - Ensure high-throughput processing of 30,000+ daily incidents across Citizen's safety pipeline. - Maintain operational standards governing incident creation, escalation, and coverage during major public safety events. Customer Experience Operations - Define the operational framework for Citizen's 24/7 Customer Experience function, which provides live safety assistance to users during moments of fear, uncertainty, or potential danger. - Establish protocols and training standards for agents with emergency response backgrounds (e.g.,
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Customer Experience & Video Moderation Specialist
New York City, New York, United States
unspecified $60K-$75KCustomer Experience & Video Moderation Specialist New York City, New York, United States Role Overview Customer Experience & Video Moderation Specialists serve as the front-line support team responsible for maintaining a safe, high-quality user experience across Citizen's platform. In this role, you will support app users, paid subscribers, video creators, law enforcement partners, and external stakeholders by reviewing live and recorded video content, providing real-time customer support, and making fast, thoughtful decisions in high-volume environments. This position requires strong judgment, the ability to operate effectively in high-volume, real-time environments, and close collaboration with cross-functional teams. You will play a critical role in supporting customer trust, platform safety, content quality, and operational excellence. Key Responsibilities Video Moderation & Platform Safety - Review inbound video footage across creator channels, including Citizen app users, contractors, and external partners. - Moderate live and recorded content in real time to ensure videos align with platform safety, quality, and editorial standards. - Exercise strong judgment when handling sensitive, graphic, urgent, or evolving public safety content. - Support incident creation, video distribution, and timely updates during breaking events. - Identify high-priority safety risks, escalate when needed, and coordinate with internal stakeholders to support accurate and responsible platform coverage. - Help improve moderation workflows, tooling, and quality standards as automation and AI-powered systems evolve. Enterprise Customer Support - Support the full enterprise customer lifecycle, owning the end-to-end customer experience from trial through renewal to ensure long-term success and satisfaction. - Provide hands-on support for enterprise customers during onboarding,
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Senior Manager of News Editorial
New York City, New York, United States
unspecified $165K-$210KSenior Manager of News Editorial New York City, New York, United States Overview Citizen is seeking a Senior Manager of News Editorial to lead the real-time distribution of 20,000+ daily safety incidents to millions of users when it matters the most. Each day, our 24/7 analyst team processes and disseminates information from police and fire radio communications to generate Citizen incidents that can notify hundreds of thousands of users in mere seconds. The Senior Manager of News Editorial will be responsible for evaluating, communicating, and distributing these incidents in real time. This role combines the urgency and judgment of a newsroom with the operational discipline of a command center, ensuring safety information is delivered quickly, accurately, and responsibly at scale. This leader oversees the standards and execution of Citizen's real-time notification system while partnering with Product and Data Science to improve how incidents are prioritized, communicated, and surfaced to users. A key priority for this role is identifying opportunities to evolve Citizen's workflows from manual distribution toward AI-assisted incident prioritization and notification delivery, while maintaining strong editorial standards. Note: This role is scoped at the Senior Manager level; however, we may consider Director-level candidates for the right experience. Key Responsibilities Real-Time Incident Distribution - Lead and manage the daily push notification distribution of 20,000+ Citizen incidents to guide national or local safety and news coverage. - Define and oversee the standards, process, and quality controls behind the 29M+ push notifications sent daily by our 24/7 team. - Direct real-time decision-making