Network Support Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified last checked Jun 13, 2026

Salary

Not verified

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

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Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Network Support Manager Krakow, Poland This position requires the candidate to be located within a commutable distance of the Krakow office and to work onsite 2 days per week. What you will do As a member of the Meraki Network Support Leadership team, you will empower your team to deliver exceptional technical support to our expanding client and partner network. You will enable both individuals and the team to meet case closure goals, serve as the primary point of contact for team members and aid in minimizing the impact of complex and severe problems. Responsibilities Lead, grow, and develop your team to deliver the best customer experience for Cisco Meraki's customers and partners. Provide coaching and mentorship to support individual growth and career advancement within the team. Provide guidance on successfully closing the most complex and high-profile cases. Encourage candid feedback and drive team engagement to foster organizational improvement and innovation. Coordinating day-to-day, real time team operations. Develop and maintain tools and systems that provide insights into team performance, identifying strengths and areas for improvement. Identify patterns and obstacles impacting productivity and implement solutions to the problems. Refine workforce schedules to ensure optimal staffing levels. Conduct weekly one on one meetings, periodic performance reviews, and uphold Cisco Meraki's compensation strategy. Partner with other Cisco Meraki teams to diagnose and resolve cases, overcome procedural shortcomings, and address mutual concerns. Crafting and implementing projects and procedures related to the rapid growth and maturing of Cisco Meraki's Network Support Team. Support all Talent

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