Customer Experience Manager (Customer Success Executive) - Splunk

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Experience Manager (Customer Success Executive) - Splunk Minato, Japan Role Summary The Customer Success Executive (Customer Experience Manager) serves as a strategic advisor who understands the customer's business goals and promotes the adoption of Splunk products and services to drive customer success. By working closely with customers and account teams, you will develop activity plans and define value based on customer priorities and challenges, and demonstrate value realization through regular business reviews. Key Responsibilities Develop activity plans and roadmaps for Splunk based on a deep understanding of customer challenges and priorities. Build strong relationships with key customer stakeholders, including senior management and product owners. Identify customer needs and collaborate with the account team to provide appropriate Splunk resources at the right time. Proactively identify and minimize business and technical risks during Splunk onboarding and ongoing operations. Connect customer needs with the value of Splunk products/services, articulating benefits in Security, IT Operations, DevOps, and Observability to decision-makers. Conduct interviews to understand business challenges and propose new use cases and data utilization strategies. Required Qualifications 10+ years of experience in consulting, professional services, technical support, or related technical fields. Background in Cybersecurity, IT Operations, or Observability. Experience in building customer relationships and managing enterprise accounts. Proficiency in customer problem-solving, account/project management, IT operations, and technical infrastructure. Strong documentation and presentation skills, with the ability to effectively communicate ideas at all levels of a business. Ability to work independently and proactively, with a strong focus on teamwork. Ability to travel for customer

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