Customer Care Representative - Career Advancement Opportunities!!

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

$20-$22/hr From the posting source

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$57,704 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.9% - Slower

24% below the BLS role benchmark for sales aggregate.

Matched to SOC 41-2031 - Sales aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Sales From the posting source

Seniority

Mid From the posting source

Work mode

Remote From the posting source

In-office days

0 days From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Care Representative - Career Advancement Opportunities!! Remote, UNAVAILABLE, US Position Summary The Customer Care Representative provides outstanding service to our customers by responding to a high volume of inbound customer calls, inquiries, and requests, which may require research and investigation to resolve. The incumbent actively engages customers to ensure a complete understanding of the issues and provides accurate and efficient responses in a prompt, respectful, and courteous manner. We're excited to offer this as a remote role! At this time, we can only consider applicants who live and work in VT, NH, NY, CT, MA, ME, DE, MD, PA, WV & NJ due to state-specific employment regulations. Hiring Range: $20.00-$22.00 per hour, plus incentive pay and ample opportunities for advancement with our career paths program. Key Responsibilities Answers or places calls to customers to learn about and/or address their needs, concerns, or other issues with products or services. Responds efficiently and accurately to customers, explaining possible solutions, and ensuring our customers feel supported and valued. Engages in active listening with customers, confirming or clarifying information and diffusing escalated situations, as needed. Builds instant rapport with customers and lasting relationships with other call center team members based on trust and reliability. Utilizes job-specific software, databases, scripts, and tools appropriately when addressing a variety of different topics presented by customers. Understands and strives to meet or exceed call center m

Read the full description at careers-casella.icims.com. FewerJobs shows a preview and links to the original posting.