Customer Advocate

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Advocate Mesa, Arizona Overview This position is primarily responsible for monitoring online conversations and immediately responding to, acknowledging, and working toward finding the appropriate resolution while working with internal partners, with a focus of being empathetic, reliable, and personable. The Customer Advocate provides excellent customer service, while working to find solutions to escalated situations. Company Overview: Beazer Homes is committed to employee wellbeing and life-work balance, offering development opportunities, a flexible time-off program, and an industry leading parental leave policy. Primary Duties & Responsibilities Monitors Social Media regarding Beazer Homes with a focus on homeowners, and immediately responds, acknowledges and works toward finding resolution while working with internal partners. Engages customers with online properties including, but not limited to, Facebook, Twitter, Yelp, Google+, Instagram, and others, including online review platforms. Collaborates with Social Media Manager in establishing and maintaining a consistent writing style and voice across all communications. Responds to all incoming homeowner calls/emails in a timely and thorough manner. Works to resolve escalated issues as a liaison between the homeowner and the local division, while cultivating relationships with employees in the field to ensure that escalated issues are resolved in a timely and thorough manner. Develops and maintains strategic relationships with Field personnel and Division management teams. Works as part of a team alongside all other Contact Center associates, sharing all job duties. Performs other duties as assigned. Education & Experience 1-3 years in customer-centric industry, preferably with experience in providing customer support via Social Media. Knowledge of

Read the full description at careers-beazer.icims.com. FewerJobs shows a source-linked preview and links to the original posting.