Customer Service Account Representative

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

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Salary

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401(k) match

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Account Representative Indianapolis, IN, USA Customer Service Account Representative Indianapolis, IN, USA Posted Monday, May 25, 2026 PURPOSE: The Customer Service Account Representative provides front line support for Order Entry and Order Management. This position is responsible for utilizing the Company's business systems to ensure effective order fulfillment. This role will interact directly with Calumet customers, Sales personnel, Plant personnel, Accounting, Credit, Pricing and Transportation team members. KEY OBJECTIVES AND RESPONSIBILITIES: Responsible for timely and accurate order entry and supporting effective order fulfillment. Processes sales orders received from customers. Regularly monitors activity through order delivery. Follow-up with customers as needed to validate/confirm purchase order questions. Monitors open orders and notifies internal business partners and/or external customers for updates regarding activity. Regularly communicates with customers, company locations, customers, and vendors to ensure ongoing customer satisfaction. Serves as a customer advocate - brings “voice of customer” insights that allow for an improved customer experience. Investigates and resolves customer issues for corrective and preventive action. Represents Calumet in a professional manner and creates strong partnerships through exemplary customer support. Provides administrative support to department as needed. Other tasks as assigned. REQUIRED EDUCATION/EXPERIENCES: High school diploma or GED. 1+ years of related customer support and/or order entry experience. Experience with ERP systems (e.g., SAP) is preferred. Proficient computer skills with demonstrated experience in the Microsoft office suite. Hybrid work schedule with 4 days in-office weekly; Wednesdays mandatory COMPETENCIES: Demonstration of Calumet Values - Safety, Environment & Social Responsibility, Teamwork, Ownership, Passion for

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