Customer Support Technical Manager

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Customer Support Technical Manager Location not specified SPREAD ENTHUSIASM. SHARE YOUR PASSION. Our aftersales teams make a difference every day - through their passion, their business acumen, their communication skills and their instinct for how to make our customers happy. And all of this in an environment that sets no limits to personal development and rewards dedication with appreciation and generous benefits. To support the resolution of technical issues faced by dealers in BMW and MINI vehicles, ensuring adherence to BMW HQ and India guidelines to fulfill customer requirements. Perform trending failure analysis and provide product quality feedback. Conduct training needs assessments during dealer visits, assist in developing training materials, and deliver training sessions to technical teams and dealerships to enhance their skills and competence in customer service and technical issue resolution. Technical Support: Handle TSARA cases raised by dealer technicians related to issues in vehicle diagnosis, repair, retrofitting, parts unavailability, etc., and ensure effective resolution. Analyze problems, collaborate with the team leader to identify solutions based on provided guidelines. Investigate trending failures, such as fuel quality issues, and communicate solutions to the dealers. Customize and distribute HQ technical bulletins to dealers for effective information sharing. Highlight product quality issues to the team leader. Analysis and Reporting: Perform quarterly analysis of issues raised by dealers and segments to ide

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