Customer Service Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified

Salary

$22-$25/hr From the posting source checked Jun 20, 2026

401(k) match

Reported not verified - source not recorded; source URL not recorded; timestamp not recorded

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

38% below the BLS role benchmark for customer success aggregate.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Growth-stage From the posting source checked Jun 20, 2026

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Jun 10, 2026 From the posting source checked Jun 20, 2026

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Specialist US - Remote Blueprint is seeking a Customer Service Specialist to play a critical role in delivering a seamless and supportive experience for our institutional partners, faculty, and student users. This role works closely with the Director of Customer Success and Account Managers to support new account setups, onboarding, group link creation, and day-to-day customer support across our B2B SaaS solutions. The ideal candidate is a proactive problem solver who enjoys helping others and thrives in a fast-paced, education-focused environment. This a full-time, remote position. What You'll Do - Partner with the Director of Customer Success and Account Managers to assist in the setup, onboarding, and ongoing support of institutional and group accounts across medical schools, residency programs, nursing, PA, pre-med, and pre-law programs. - Set up and manage student purchase links for group programs, ensuring timely delivery and access. - Serve as the first point of contact for faculty, administrators, and students, addressing inquiries, resolving issues, and escalating as needed. - Work with internal cross-functional teams, including Engineering and Technology, to identify and resolve customer issues. - Deliver a smooth onboarding experience by guiding faculty and administrators through the setup and usage of our educational platforms. - Maintain accurate records in Salesforce and other internal systems, and communicate updates across internal teams. - Gather, organize, and share customer feedback with internal stakeholders to inform improvements in our products and services. - Create and maintain support materials, including written guides, videos, and FAQs, to enhance the user

Read the full description at blueprintprep.com. FewerJobs shows a preview and links to the original posting.