Customer Success Advocate

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source

Seniority

Mid From the posting source

Work mode

Hybrid From the posting source

In-office days

2 days From the posting source

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Success Advocate Job Location - Country United States Location: Hybrid, Exton, Pennsylvania. Requires coming into our Exton office once every other week. Position Summary: As a Customer Success Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their journey. Your work directly drives contract growth and renewal, and you will serve as the primary connection between our users and the value our products deliver. This is a meaningful opportunity for someone who is energized by building trust with customers and turning those relationships into long-term business outcomes. Responsibilities: Customer Growth and Ownership Take direct accountability for the growth of your SMB customer portfolio Identify expansion opportunities within the existing customer base Guide users through the full post-purchase journey from initial adoption to expansion Proactively surface new opportunities before customers think to ask Serve as the consistent presence in the customer experience from onboarding forward Relationship Management Develop deep, substantive relationships with customers grounded in a genuine understanding of their goals and challenges Lead structured onboarding sessions and maintain clear, timely follow-up communications Consistently look for ways to add value beyond the immediate transaction Cross-Functional Collaboration Partner with Product, Sales, Success, and Marketing teams to ensure users receive a seamless, con

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