Manager, Trading & Service, Scotia iTRADE - Montreal, QC

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Manager, Trading & Service, Scotia iTRADE - Montreal, QC Montreal Requisition ID: 263267 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose of Job: The Manager's primary focus will be to coach a team of Customer Service Representatives (CSRs) and CIRO licensed Investment Representatives (IRs) and act as the first line of contact for the team, ensuring they are customer-focused, and high performing goal focused team that provide excellent customer experiences and drive change and innovation. The Manager is responsible for providing guidance and direction to their team related to product knowledge, customer service behaviors, and process and policy support and system functionality. Major Accountabilities: 1. Leadership and coaching to motivate and develop individual CSRs/IRs performance on the service team by: • Ensuring all agents have established annual performance objectives that are aligned with business plans and tracking individual performance against objectives. Agent performance reviews and one-on-one discussions to be completed by the Manager with Senior Manager or Director final sign-off. • Following Management Disciplines as outline to support our Customer Experience Model (CEM): a) Engaging in coaching as an ongoing observational activity with team by providing relevant feedback and coaching during call observations, side by side, group coaching and skill building b) Reviewing agent customer interactions including live calls, recorded calls, and service observations to id

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