End User Technical Support Analyst

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

End User Technical Support Analyst Bogota Requisition ID: 262828 Employee Referral Program - Potential Reward: We are committed to investing in our employees and helping you continue your career at ScotiaTech. Purpose Contributes to the overall success of the Employee IT Services / ETSS ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team's business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Provide the best service to the internal users, following the market's standards and the guidance provided by management. Accountabilities • To provide professional and courteous support to the business community, answering questions, when possible, in order to meet the departmental objective for issue resolution. The incumbent will use all available resources to ensure a timely first call resolution rate. • Provide first level triage and support for employees and employee computing systems. Resolve or escalate incidents reported by phone, incident management software or any intake channel the business decides. Facilitate request fulfillment processes. • The employee will ensure that access and accounts are provided to employees in accordance with the company's security policies. • To manage the incident tracking system in a timely and effective manner to ensure a timely resolution; document all new information within the log; perform closure of logs; including following up with all af

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