Technical Support Analyst

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified last checked Jun 13, 2026

Salary

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401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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About this role

Technical Support Analyst Iasi Who We Are: Bandwidth , a prior “Best of EC” award winner, is a global software company that helps enterprises deliver exceptional experiences through voice, messaging, and emergency services. Reaching 65+ countries and over 90 percent of the global economy, we're the only provider offering an owned communications cloud that delivers advanced automation, AI integrations, global reach, and premium human support. Bandwidth is trusted for mission-critical communications by the Global 2000, hyperscalers, and SaaS builders! At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We Are Looking For: The Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging. You'll work first shift 7am to 4pm local time. What You'll Do: - Identify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free. - Address customer inquiries through our ticketing system, phone, or email in a timely and professional manner. - Analyze call flows, packet captures, and system logs for faults. - Collaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues. - Test and duplicate customer issues to validate the issue and resolution. - Escalate issues

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