Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified last checked Jun 13, 2026

Salary

Not verified

401(k) match

Listed Source: EMPLR_CONTRIB_INCOME_AMT. source Last checked Jun 13, 2026.

Was this benefit information wrong? Tell us.

Schedule

Shift type

Not verified

Weekend work

Not verified

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Support Engineer Kuala Lumpur, Kuala Lumpur, Malaysia Overview We are seeking bright and friendly individuals with excellent communication skills, willingness to learn and apply new technology and a track record for providing great customer service. You will have opportunities to work in a variety of challenging IT environments to quickly build up your IT and communication skills. What will you be doing? As a Support Engineer, you provide Level 1 and Level 2 Support to existing clients, serve as a primary contact to identify, troubleshoot and to provide resolutions to the reported issues. Your job is to work closely with R&D Team by conducting preliminary investigations i.e., replicating the reported issues raised and communicate to the support software engineers and Quality assurance engineers of your findings to facilitate in bug fixing. Your responsibilities will include : - Being a representative for project-specific customer inquiries and issues that you will take ownership and bring resolution. - Ensure customer satisfaction in Project Support and Maintenance - Collect information and perform deep-dive analysis, diagnosis, and troubleshoot. - Commit to SLA for response and resolution, troubleshoot and perform root cause analysis of technical issues - Communicate efficiently with the customer and the Internal R&D team on the bug fixes needed. - Manages the status of issues raised and ensure they are resolved effectively in a timely manner. - Continually evaluate existing processes to streamline and enhance customer support activities. - Manage and keep tracks of change requests, bug fixes status and system updates deployments

Read the full description at job-boards.greenhouse.io. FewerJobs shows a source-linked preview and links to the original posting.