Vice President, Customer Experience - Any ADM location in the US

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Director Plus From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Vice President, Customer Experience - Any ADM location in the US Vice President, Customer Experience - Any US ADM location Kennesaw, GA preferred Scope: The Customer Experience Leader will be responsible for how the organization interacts and supports Health & Wellness (H&W) customers globally. This leader will be responsible for creating a seamless customer experience. Will own the enterprise CX vision for H&W globally and is responsible for translating that vision into a multi-year roadmap with clear milestones, requirements, and organizational accountability. The successful candidate will own the process from customer engagement to customer retention and coordinate the activities of the organization to drive the strategic and tactical execution of the vision. Accountability: Customer Experience: - Own the customer segmentation framework aligned with the broader H&W strategy - Responsible for the E2E customer experience spanning prospect engagement, scale up, onboarding, order to delivery, and ongoing support to identify all friction points, improvement opportunities and resolution. - Lead periodic strategic reviews with stakeholders, presenting the state of customer experience, transformation progress, and improvement recommendations. Internal Team Alignment: - Serve as primary point of contact to align on process utilized to support customers within organization - Design and implement clear escalation pathways that route customer-impacting issues across all functions with defined parameters. - Lead process improvement initiatives targeting the highest-impact friction points in the customer experience from onboarding to ongoing partnership. - Standardize communication protocols to ensure customers receive proactive, clear, and consistent messaging to support each customer segment. Customer Retention and

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