Support Engineer, GCR

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Weekend work

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About this role

Support Engineer, GCR Beijing Do you enjoy solving complex technical problems? We're looking for a technically savvy rock star who understands the value of being customer-oriented, and someone who can actively deliver exceptional support services to our customer base. The right candidate should be a natural problem-solver and a strong communicator. He/She will work in close collaboration with AppsFlyer's R&D, Customer Success and Product Teams.He/She will actively engaged in cross department projects and strongly influence the product's evolution by providing viable feedback to advance the future of our product development. Requirements: - Passion for solving customer issues in a fast paced environment - At least 3 years of experience with technical support / QA / data analysis/ development/ technical account management - Experience in SQL querying and managing data - Fluent in English - Structured and process-oriented - Mature communication skills that can smoothly handle communications between client, internal business teams and R&D teams in headquarter - Ability to learn new technologies quickly - Multitasking and ability to work independently Responsibilities: - Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, and issue resolution and communication. - Serve as point of contact on customer escalations and ensure customer issues are resolved meticulously. - Work with AppsFlyer's R&D and product teams on escalations and product enhancement requests. - Enrich our client Knowledge Base with relevant technical information. - Create and lead support improvement processes across the company. - Provide product feedback and insights to the business

Read the full description at careers.appsflyer.com. FewerJobs shows a source-linked preview and links to the original posting.