IT Service Desk Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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Where they hire

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About this role

IT Service Desk Specialist Herzliya AppsFlyer is seeking a talented IT Service Desk Specialist to join our global IT team. In this pivotal frontline role, you will be the face of IT for employees worldwide, ensuring seamless day-to-day technology operations and delivering an outstanding service experience. As part of a forward-thinking IT organization that embraces AI-native operations and automation, you will not only resolve technical issues but also contribute to building smarter, faster, and more self-service-driven IT support. The ideal candidate combines strong technical fundamentals with a service-first mindset and a genuine curiosity for AI and automation. What you'll do - Technical Support & Troubleshooting - Provide technical support globally across all AppsFlyer offices, with primary focus on your assigned region (EMEA) - Diagnose and resolve hardware, software, and connectivity issues across macOS and Windows environments - Troubleshoot Tier 1 office network and connection issues, escalating complex problems to the appropriate team - Install, configure, and troubleshoot end-user devices, software, and peripherals - Provide technical support for video conferencing (Google Meet, Zoom, Zoom Rooms, Neat), audio/visual setups, and company events Service Management - Manage and respond to service requests efficiently via the IT ticketing system, ensuring thorough documentation of all interactions - Prioritize incidents and requests in alignment with Service Level Agreements (SLAs) - Walk colleagues through problem-solving processes and provide clear guidance on IT products and services - Escalate unresolved issues to the next level of support with complete context and documentation Operations & Continuous Improvement - Facilitate IT

Read the full description at careers.appsflyer.com. FewerJobs shows a source-linked preview and links to the original posting.