IT Service Desk Specialist

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT Service Desk Specialist Herzliya AppsFlyer is seeking a talented IT Service Desk Specialist to join our global IT team. In this pivotal frontline role, you will be the face of IT for employees worldwide, ensuring seamless day-to-day technology operations and delivering an outstanding service experience. As part of a forward-thinking IT organization that embraces AI-native operations and automation, you will not only resolve technical issues but also contribute to building smarter, faster, and more self-service-driven IT support. The ideal candidate combines strong technical fundamentals with a service-first mindset and a genuine curiosity for AI and automation. What you'll do - Technical Support & Troubleshooting - Provide technical support globally across all AppsFlyer offices, with primary focus on your assigned region (EMEA) - Diagnose and resolve hardware, software, and connectivity issues across macOS and Windows environments - Troubleshoot Tier 1 office network and connection issues, escalating complex problems to the appropriate team - Install, configure, and troubleshoot end-user devices, software, and peripherals - Provide technical support for video conferencing (Google Meet, Zoom, Zoom Rooms, Neat), audio/visual setups, and company events Service Management - Manage and respond to service requests efficiently via the IT ticketing system, ensuring thorough documentation of all interactions - Prioritize incidents and requests in alignment with Service Level Agreements (SLAs) - Walk colleagues through problem-solving processes and provide clear guidance on IT products and services - Escalate unresolved issues to the next level of support with complete context and documentation Operations & Continuous Improvement - Facilitate IT

Read the full description at careers.appsflyer.com. FewerJobs shows a preview and links to the original posting.