IT Service Management Platform Developer/Administrator

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

Was this benefit information wrong? Tell us.

Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Hybrid From the posting source checked Jun 20, 2026

In-office days

2 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT Service Management Platform Developer/Administrator Cleveland, OH, United States #LI-AM1 #LI-Hybrid We are seeking an ITSM Platform Developer / Administrator to serve as a key technical resource within IT Operations. This role is responsible for designing, configuring, and continuously improving our Freshservice ITSM platform to enable scalable, ITIL-aligned service management. This role will expand into IT Asset Management (ITAM), IT Operations Management (ITOM), and Configuration Management (CMDB), helping establish foundational capabilities across each area. The ideal candidate combines strong technical expertise in automation, integration, and platform engineering with the ability to support and optimize day-to-day platform operations. Essential Functions and Primary Duties IT Service Management: Own the design, configuration, and continuous improvement of the Freshservice platform Design and implement end-to-end service catalog solutions, including forms, workflows, approvals, routing, and automated fulfillment Develop and maintain integrations using APIs, webhooks, and middleware to extend platform capabilities Evaluate, test, and implement new platform features, modules, and enhancements Establish platform standards, including workflow design, naming conventions, and data governance practices Build automation solutions to reduce manual effort and improve service delivery efficiency Document configurations, workflows, and integrations to support knowledge transfer and long-term sustainability IT Asset Management: Design and deploy Device42 integration for automated asset discovery and infrastructure visibility Design and implement ITAM capabilities within Freshservice, including hardware and software asset tracking, lifecycle workflows, and procurement integration Build and administer asset lifecycle workflows: procurement, assignment, maintenance, and disposition Develop asset reporting, reconciliation processes, and automated discovery synchronization IT Operations Management: Design and implement ITOM

Read the full description at ebez.fa.us2.oraclecloud.com. FewerJobs shows a preview and links to the original posting.