Commissions Support Specialist

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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401(k) match

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Schedule

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Weekend work

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Application

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Deadline

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Where they hire

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About this role

Commissions Support Specialist Chicago, IL, US About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture - one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About You You're an analytical problem-solver with over two years of experience in channel commissions or sales support, ideally within the telecom industry, who thrives managing relationships between multiple stakeholders. You're a highly motivated lifelong learner who combines technical proficiency in Excel and data analysis with big-picture thinking to resolve commission-related issues efficiently. Your strong communication skills enable you to explain complex findings clearly to advisors while maintaining high customer satisfaction. You're driven by personal growth opportunities in a dynamic, fast-paced environment. What you'll do and how you'll have an impact - Resolve Advisor commission tickets through detailed analysis and investigation - Manage the Advisor commission ticket queue to ensure service level agreements (SLAs) are met - Leverage multiple systems and data sources to research and resolve commission-related issues - Communicate with Advisors via email or phone to explain investigation findings and resolutions - Monitor customer satisfaction and escalate issues as needed - Collaborate with internal teams and Providers to support accurate commission processing and dispute resolutions. - Perform other duties as assigned by management What

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