Senior Customer Success Manager

Benefits

Parental leave

Not verified

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

Not verified checked Jun 7, 2026

Salary

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401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

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Company

Equity

Offered From the posting source checked Jun 20, 2026

Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Customer Success Manager United States (remote) At Apollo GraphQL, we're revolutionizing GraphQL API orchestration, empowering organizations to innovate faster and rapidly deliver seamless experiences with lower risk. Our mission is to make application development easier, better, and accessible to more people. We build open-source tools and commercial services used by many thousands of developers in production. Apollo is seeking a motivated and dynamic individual to join our Customer Success team as a Customer Success Manager. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team. What you'll do - Manage the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates. - Lead post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption, to expand customers' usage of GraphOS. - Own program and delivery management to drive timely and high impact customer outcomes with GraphOS. - Provide guidance on API architecture best practices and cloud migration strategies. - Consultatively lead customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities. - Proactively maintain customer health and intervene in at risk accounts to prevent stagnation and reengage on a path to value. Who you are - Strong technical value-selling skills with a proven ability to align solutions with customer needs. - Expertise in program and delivery management to drive tangible impact. - Experience

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