Corporate IT Intern/Apprentice

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Relocation assistance

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Childcare support

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Learning budget

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Weekend work

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Application

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About this role

Corporate IT Intern/Apprentice Paris, Ile-de-France, France About us Ankorstore exists to help independent brands and retailers thrive by making wholesale simpler, faster, and more profitable. We're building the infrastructure that powers modern wholesale for brands - from getting discovered by the right retailers to ordering, logistics, and financing - so both sides can work together on better, more sustainable terms. About the team The Corporate IT team is pivotal in managing and optimising IT infrastructure to support Ankorstore's mission. You'll work alongside experienced professionals in IT management, focusing on system administration, network management, and IT support. Main Responsibilities : You will support and strengthen the Ankorstore Corporate IT team by providing reliable L1/L2 technical support to all employees, contributing to Identity & Access Management (IAM/SSO), managing endpoints through MDM solutions, and automating recurring IT processes. The goal is to improve the reliability, security, and efficiency of the corporate IT infrastructure at an international scale. - L1/L2 Support: Provide technical support to users on macOS and Windows environments, diagnose and resolve incidents (peripherals, network, SaaS apps), and manage tickets through Jira Service Management in compliance with SLAs. - Access Management & SSO: Administer user access rights, configure MFA, manage security groups in Azure AD / Entra ID, troubleshoot SSO issues (SAML, OIDC), and contribute to SCIM provisioning deployment. - Onboarding & Offboarding: Prepare and execute arrival/departure checklists, create and configure user accounts, provision workstations, and manage the employee access lifecycle. - MDM & Endpoint Management: Administer Intune (Windows) and Mosyle (macOS),

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