Product Support Engineer

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Product Support Engineer Work Location (Country) United States | Remote/Onsite Onsite Reporting to the Global System Support Manager, this individual in the Global System Support Engineer position, will help solve complex customer issues, provide in-depth training to internal associates, install our instruments, and be a part of an organization that is growing and advancing our technology! We are actively investing in the development of new technologies, improving our existing technologies, and embracing innovation! The key responsibilities for our next Global System Support Engineer are outlined below and will require extensive international travel: Key Responsibilities: Installation Manage the installation of atom probe instruments - domestic and internationally Provide technical support of the product after installation. Work hands on with high-voltage instruments. Maintain, inspect and troubleshoot electrical installations across facilities. Support and lead upgrades and infrastructure projects. Ensure installations of our instruments are safe, compliant and future-ready. Support Manage technical support requests from the local team. Manage and track all assigned escalations. Define an escalation action plan in cooperation with the local customer service manager. Travel to support these activities, if and when necessary. Training Define, in cooperation with local service managers, the training needs of the local service teams, including, but not limited to, mentoring, online training, and one on one tutoring. Design and define the training programs. Coordi

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