Customer Service Associate

Benefits

Parental leave

Not verified

Non-birth-parent leave

Not verified

Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

Not verified

Relocation assistance

Not verified

Childcare support

Not verified

Learning budget

Not verified

Verification

Not verified checked Jun 13, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Work mode

Remote From the posting source checked Jun 20, 2026

In-office days

0 days From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Customer Service Associate Work Location (Country) United States | Remote/Onsite Onsite Your new challenge in Customer Service? Are you looking for an entrepreneurial organization were you can make a significant impact? We are in search of a professional Customer Support Associate for our Baldwin Park, CA facility. Do you possess a high-level of energy and the motivation to cause things to happen? We are a medium-sized team in need of an experienced Customer Support Associate. We are financially stable, and a division of a large global manufacturer traded on the S&P 500. Essential Duties and Responsibilities: Serve as the primary interface between assigned customers and internal teams (Sales, Engineering, Materials, Operations, Finance) to support customer needs and business Purchase order review, order entry and maintenance, customer website maintenance and resolution of customer issues. Maintain customer files for quotes, orders, contracts, and related documents. Communicate regularly with Sales and Operations to ensure alignment with company goals and customer Assist Sales team with lead qualification, quoting, and follow-up activities. Identify and communicate upsell or cross-sell opportunities during customer interactions. Prepare sales proposals and presentations as needed. Provide support for Sales Representatives when needed. Understand repair operations and associated workflow to facilitate smooth order processing. Performs other related duties as assigned by responsible lead, manager and/or business unit manager Education: High School diploma required

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