Technical Account Manager Australia, ES ANZ TAM

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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About this role

Technical Account Manager Australia, ES ANZ TAM Sydney, New South Wales, AUS Amazon Web Services is seeking a Technical Account Manager (TAM) to support our public sector Enterprise Support customers. This role will be a valued member of the Enterprise Support team who leads our customer's to build and run their applications on the AWS platform. Hold or be able to attain an Australian Government Security Vetting Agency clearance (see https://www.agsva.gov.au/applicants/eligibility-and-suitability) Key job responsibilities TAMs work backwards from customers to define a support strategy, deliver expert advice on AWS services, assist with project launches and assist with operational issues. They are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle. Every day brings new and exciting challenges on the job while you: - Build solutions, provide technical guidance and advocate for customers - Ensure AWS environments remain operationally healthy whilst reducing cost and complexity - Develop trusting relationships with customers, understanding their business needs and technical challenges - Using technical acumen and customer obsession, drive technical discussions regarding incidents, trade-offs, and risk management - Consult with a range of partners from developers through to C-suite executives - Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers - With a bias for action, proactively find opportunities for customers to gain additional value from AWS - Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning - Being part of a wider Enterprise Support team you'll provide

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