System Development Manager, AWS Resilience, AWS Incident Response, AWS Incident Response

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Relocation assistance

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Learning budget

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Salary

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401(k) match

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Application

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About this role

System Development Manager, AWS Resilience, AWS Incident Response, AWS Incident Response Seattle, Washington, USA AWS Incident Response (AIR) keeps AWS working for millions of customers. When major incidents hit, AIR leads the response coordinating resolvers across AWS and driving mitigation. We move fast, but not carelessly - obsessing over observability of the cloud and perpetually improving our detection and response speed and accuracy. We ensure each incident drives improvements that strengthen AWS. It's a high-visibility, high-impact role with a global view of AWS health that few teams get to see. The Role As the Systems Development Manager for AIR's Seattle team, you'll lead engineers through both operational excellence and tooling delivery. You'll be on the calls - leading incident response, driving clear communication under pressure, ensuring your team grows sharper, and helping raise the resiliency of AWS for all customers. You'll own career development for your engineers, coordinate with peer managers in Sydney and Dublin, partner with alarming and detection teams, and represent AIR to senior leadership. This role is for someone energized by operational leadership who understands systems engineering deeply enough to guide and grow the people doing it. Key job responsibilities Incident Response Leadership Own the operational readiness of your team for high-severity incident response. Ensure your engineers can lead calls effectively - triaging, coordinating resolvers, communicating clearly under pressure, and driving incidents to mitigation. Drive improvements in the tooling and automation that supports incident response. Detection & Observability Improvement Drive improvements in how AIR detects and responds

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