Support Engineer, Amazon Leo Enterprise Customer Support

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Salary

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401(k) match

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Weekend work

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Application

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About this role

Support Engineer, Amazon Leo Enterprise Customer Support Arlington, Virginia, USA Amazon Leo is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon Leo will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity. Key job responsibilities We are looking for a senior network operations engineer in the satellite, antenna, and radio frequency space who will require a blend of technical expertise spanning RF engineering, satellite communications, and advanced networking technologies. Beyond technical skills, success in this role demands strong problem-solving abilities, continuous learning, and the capability to design, optimize, and troubleshoot complex satellite communication systems while ensuring regulatory compliance and performance excellence. Lead the resolution of complex customer cases involving satellite-ground network performance, routing anomalies, or connectivity degradation. Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with development, RF, and operations teams to drive rapid resolution. Perform detailed root cause analysis (RCA) for customer-impacting events, identifying systemic issues and collaborating on long-term fixes. Act as a subject matter expert (SME) for escalated networking issues, including BGP peering, DNS failures, throughput bottlenecks, and path optimization. Proactively identify support gaps and contribute to tooling, diagnostics, and automation that reduce time to resolution and improve customer experience. Develop troubleshooting playbooks,

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