Sr. Software Development Manager, MHLS Tech

Benefits

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About this role

Sr. Software Development Manager, MHLS Tech Dallas, Texas, USA Ready to transform how millions of Amazonians experience HR support at organizational scale? Apply now and join us in building the future of employee experience technology across Amazon's global workforce. We are seeking an Sr. Software Development Manager to lead multiple engineering teams and drive the strategic technical vision for Amazon's employee support platform. In this high-impact leadership role, you will own the end-to-end technical strategy and organizational development for engineers building AI-powered conversational systems, knowledge management platforms, and intelligent routing solutions that serve millions of employees daily across 200+ countries. This is a unique opportunity to operate at the intersection of leading-edge generative AI, large-scale distributed systems, and human-centered design, solving complex problems that affect every Amazonian's daily work life while building and mentoring a multi-team engineering organization. You'll lead multiple teams of talented engineers building systems that don't just respond to employee questions but anticipate needs, learn from interactions, and continuously improve the employee experience at Amazon scale. Organizational impact: • Lead engineers across multiple teams, shaping the technical culture and engineering excellence standards for the entire My HR Live Support (MHLS) platform • Strategic influence: Drive 3-year architectural roadmaps and influence technology decisions across PXT and HR Experience and Tech organizations • Massive scale and complexity: Your systems will serve 1.8M+ Amazonians across 200+ countries with 99.99% uptime requirements • AI innovation leadership: Define the AI/ML strategy for production generative AI systems using Amazon Bedrock, LLMs, and agentic

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