Sr. Customer Delivery Engineer (CDE), Global Enterprise Services (GES)

Benefits

Parental leave

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401(k) match

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Application

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About this role

Sr. Customer Delivery Engineer (CDE), Global Enterprise Services (GES) Arlington, Virginia, USA Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity. As part of the Global Enterprise Services (GES), the Customer Delivery Engineer (CDE) for Amazon Leo serves as the primary technical authority and trusted advisor for customers integrating with the Leo. This role bridges the gap between customer needs and Amazon Leo's technical capabilities driving successful implementation, managing integration activities, and ensuring long-term customer success. The CDE is expected to deliver architectural guidance to customers, lead implementation and configuration activities through hands-on engagement, and provide support to business development and internal teams. As a CDE you will engage with customers from contract execution, guiding them through the full lifecycle of network and backoffice integration from initial architecture design, implementation and deployment of system configurations, development of code and scripts to optimize and automate functions that meet customer needs, testing, and establishing an ongoing support funnel across the post-sales organization. The CDE operates at the intersection of networking, cloud services, backoffice and business systems, and customer enablement, providing white-glove technical guidance that accelerates customer time-to-value with Amazon Leo. The CDE is a customer-facing individual who works together with Customer Delivery Managers (CDMs), Partner Development Managers (PDMs), and Technical Program Managers

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