Senior Immigration Specialist, KSA, Amazon Immigration Team

Benefits

Parental leave

Not verified not verified - source not recorded; timestamp not recorded

Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$111,944 U.S. median for this role

Projected growth (BLS Employment Projections)

+13.7% - Much faster than average

Matched to SOC 15-1252 - Data and ML aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

Not verified

Weekend work

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Application

Cover letter

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Assessment

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Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Immigration Specialist, KSA, Amazon Immigration Team Riyadh, SAU Role Overview: The Senior Immigration Specialist will lead Amazon's KSA Immigration Operations, overseeing end-to-end case management, driving operational excellence, and ensuring strict compliance with Saudi regulations. As a subject matter expert, the role focuses on enhancing process efficiency, delivering exceptional employee experiences, and aligning immigration operations with Amazon's business goals. The Senior Specialist will oversee the country program performance, implement quality control measures, and execute process improvements to streamline workflows and reduce risks. Acting as a strategic partner, they will collaborate with cross-functional teams and engage with Saudi authorities to navigate regulatory changes. With a focus on continuous improvement and stakeholder advocacy, the Senior Immigration Specialist will drive scalable solutions, address complex challenges, and set new standards for service delivery in a dynamic and evolving immigration landscape. Key job responsibilities 1. Case management - End-to-end management of all KSA case types, ensuring: - First Response Time within 24 business hours. - PRR minimum goal of 90%. - SLA adherence on case processing times as per SOPs. - Quality control to ensure filing accuracy and avoid controllable misses resulting in fines or penalties. - Clear and timely customer communication within SLA (1 working day) regarding process, documentation, timelines, and status. - Validation and secure handling of original customer documents. - Efficient escalation management where applicable. - Full adherence to agreed quality standards for end-to-end case management. - Maintain and accurately update trackers and case management system to reflect case progress and status.

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