Senior Customer Success Manager (Transformation Advisor), Financial Services

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

CAD 126K-210K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

U.S. benchmark only; posted salary is not compared across countries or currencies.

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Customer Success Manager (Transformation Advisor), Financial Services Toronto, Ontario, CAN As a Senior Customer Success Manager (Financial Services) at AWS Canada, you will be the strategic partner for some of Canada's most complex financial institutions guiding them through multi-year cloud and AI transformations that reshape how they operate, compete, and serve their customers. This is not a support role. This is not a sales role. It is a strategic role at the intersection of technology, business strategy, and organizational change. You will serve as the primary point of accountability for your customers' cloud and AI transformation journeys - accelerating value realization, de-risking execution, and deepening the AWS partnership at every level of their organization. You will be the person customers call when the stakes are highest, and the person AWS counts on to ensure customers don't just adopt the cloud and AI agents, but transform because of it. You will own the customer relationship from strategy to execution, driving alignment across AWS Sales, Solutions Architecture, Professional Services, and Partners, while maintaining a direct line to your customers' C-suite and board-level priorities. Key job responsibilities - Drive measurable business outcomes by leading cloud and AI transformation engagements, accelerating value realization across migration, adoption, and strategic technology launches. - Identify and address the systemic barriers that stall financial institutions on their transformation journeys, helping customers build the governance, operating models, and data infrastructure needed to sustain progress. - Initiate and lead executive-level engagements, co-innovation sessions, and strategic summits, expanding relationships across

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