Senior Customer Success Manager, Brand Protection

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Customer Success From the posting source checked Jun 20, 2026

Seniority

Senior From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Senior Customer Success Manager, Brand Protection Shenzhen, CHN Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon's 18 overseas stores and supporting local sellers' success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally. Transparency is Amazon's product serialization service, enabling brands and manufacturers to apply unique, item-level serial numbers to prevent counterfeit products from reaching customers - raising industry standards around authenticity, supply chain visibility, and consumer trust. Amazon is growing its Brand Protection service rapidly around the world. We are looking for a Sr. Customer Success Manager to accelerate China Sellers' success on Brand Protection and enable our Account Managers to better serve for our Brand Owners. You will play an exciting role in working with multiple internal stakeholders and business teams to shape or deliver our suite of Transparency products, contribute to service offerings development or improvements, and drive strategic initiatives to improve our team capability and productivity to support growth of Transparency. Candidates who are delighted by structuring and analyzing complicated problems and can strategically outline and implement effective solutions rapidly should apply. The Sr. Customer Success Manager will be instrumental in helping our teams to drive greater efficiency, productivity, consistency, scalability, and customer value.

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.