Senior Customer Success Manager, Brand Protection

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

U.S. role benchmark (BLS OEWS)

$78,856 U.S. median for this role

Projected growth (BLS Employment Projections)

+0.8% - Slower

Matched to SOC 11-1021 - Customer Success aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

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About this role

Senior Customer Success Manager, Brand Protection Shenzhen, CHN Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon's 18 overseas stores and supporting local sellers' success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally. Transparency is Amazon's product serialization service, enabling brands and manufacturers to apply unique, item-level serial numbers to prevent counterfeit products from reaching customers - raising industry standards around authenticity, supply chain visibility, and consumer trust. Amazon is growing its Brand Protection service rapidly around the world. We are looking for a Sr. Customer Success Manager to accelerate China Sellers' success on Brand Protection and enable our Account Managers to better serve for our Brand Owners. You will play an exciting role in working with multiple internal stakeholders and business teams to shape or deliver our suite of Transparency products, contribute to service offerings development or improvements, and drive strategic initiatives to improve our team capability and productivity to support growth of Transparency. Candidates who are delighted by structuring and analyzing complicated problems and can strategically outline and implement effective solutions rapidly should apply. The Sr. Customer Success Manager will be instrumental in helping our teams to drive greater efficiency, productivity, consistency, scalability, and customer value.

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.