Program Manager, Product Complaint Rate, Trustworthy Shopping Experience

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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401(k) match

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Market context

Median wage (BLS OEWS)

$116,543 national median

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

9% below the BLS national median for software engineering aggregate.

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Program Manager, Product Complaint Rate, Trustworthy Shopping Experience Seattle, Washington, USA Product Complaint Rate (PCR) programs' mission is to provide buyers a perfect order experience so that they can shop with confidence on Amazon. We do this by ensuring that buyers receive authentic products in the condition and with the functionality they expect, and by quickly making things right when they don't. Our vision is to enable well-intentioned sellers to deliver high-quality products without business interruption while preventing bad actors from selling on Amazon. Our ideal candidate possesses strong business judgment, analytical thinking, and has experience succeeding in a customer-driven workplace under tight deadlines. Success in this position relies on excellent judgment to plan and execute deliverables, working independently to gather data and derive insights, prepare roadmaps, and align stakeholders. The candidate will be responsible for a wide range of duties related to deploying enhanced detection models and root cause attribution infrastructure to reduce uncategorized customer complaints, establishing clear accountability across seller, fulfillment, and PDP touchpoints, driving cross-channel accountability, and implementing a unified remediation strategy that combines seller-facing dashboards, expanded partnerships, enhanced automation, and re-stumble prevention mechanisms. Basic Qualifications: - 3+ years of program or project management experience - 3+ years of defining and implementing process improvement initiatives using data and metrics experience - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience using data and metrics to determine and drive improvements - Experience working cross functionally with tech and non-tech teams Preferred Qualifications: -

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.