Product Manager Technical, JP Store Tech, Shopping CX

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About this role

Product Manager Technical, JP Store Tech, Shopping CX Tokyo, JPN Join a fast-paced team focused on one of Amazon's most important growth opportunities: getting customers to shop more of what Amazon has to offer. Most customers have categories they've never tried - they buy electronics but have never browsed fashion; they shop home goods but have never bought groceries online. We're building the onsite experiences that change that. This role is about understanding how customers expand their shopping repertoire, and designing the experiences that accelerate it - starting with one category to prove the model, then scaling the playbook across the store. What You'll Own You'll own the strategy and onsite experience for growing customers' category footprint on Amazon. You'll start by deeply understanding one category - what gets a new customer in, what keeps them coming back - then build frameworks that can be applied broadly to drive category expansion across the customer base. Your canvas spans search, detail pages, and cart. Understand How Customers Expand Across Categories Map how customers naturally move from their core categories into new ones - and where they don't. Who shops electronics but has never bought fashion? What's the trigger that gets a grocery customer to try home goods? Identify the behavioral patterns, barriers, and moments of opportunity that define a customer's category journey. Use these insights to find the highest-leverage places to intervene. Design Experiences That Get Customers Into New Categories Build onsite experiences that make it easy and compelling for customers

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