Print QA Team Manager, Print Quality Assurance

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$93,011 national median

Projected growth (BLS Employment Projections)

+5.1% - Faster than average

Matched to SOC 13-1161 - Marketing aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Print QA Team Manager, Print Quality Assurance Hyderabad, Telangana, IND This role is scoped to manage a team, who support quality across global markets. Additionally, the manager will partner with stakeholders across regions to drive publishing and customer experience. Key responsibilities of the manager will include owning operations goals around SLA, quality and productivity, stakeholder management, staff management (hiring, training, performance and talent management), driving significant process improvement initiatives in the team and management reporting. Key job responsibilities 1. Front line manager for a team, which supports conversion/quality/publisher education of titles published globally. 2. Support operations goals around SLA, quality and productivity. 3. Manage stakeholder communication & requirements. Ensure that business processes are well documented and continuously updated. 4. Executes people specific actions on coaching and and team engagement. 5. Responsible for identifying customer impacting issues, finding and implementing solutions. 6. Responsible for escalating issues on a need basis such as spike in volumes vs. forecast, people issues etc. 7. Responsible for achieving attrition rate. 8. Ensures high quality standards for interviewing and hiring for the team. A day in the life 1. Responsible for building a high performance team that will achieve and exceed the charter and goals for the program. 2. Ensure effective utilization of resources to drive high team efficiency. 3. Provide inputs for operational planning. 4. Drive process improvements and meet OP targets. 5. Provide inputs for OPEX reviews. Basic Qualifications: - 2+ years of team management experience - Bachelor's degree - 2+ years of account

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