Principal Product Manager - Technical, External Services, AWS Customer Experience

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

$181K-$245K From the posting source checked Jun 20, 2026

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$102,662 U.S. median for this role

Projected growth (BLS Employment Projections)

+5.4% - Faster than average

108% above the BLS role benchmark for product management aggregate.

Matched to SOC 11-1021 - Product Management aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Product From the posting source checked Jun 20, 2026

Seniority

Principal From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

Principal Product Manager - Technical, External Services, AWS Customer Experience Seattle, Washington, USA Join AWS to shape how millions of customers interact with cloud infrastructure through intelligent agents. You'll own the product strategy for AWS's agentic user experience, transforming how customers accomplish their goals by simply stating their intent rather than decomposing complex technical requirements. This is a usability role at the frontier of AI - the hardest problem isn't building capable agents, it's designing experiences where customers understand what agents are doing, trust them enough to delegate work, and feel in control. You'll reduce friction, eliminate complexity, and make agent interactions feel natural across every workspace. Key job responsibilities - Define and own the multi-year product strategy for AWS's agentic user experience - establishing how customers work on AWS through agent delegation, autonomous operations, and intelligent workflow automation - Drive the product vision for progressive trust and autonomy models, permission boundaries, and governance frameworks that feel simple and transparent to customers - Champion exceptional customer experiences by partnering with UX design to ensure agent interactions are intuitive, build customer trust, and maintain a high bar for simplicity as underlying AI capabilities grow in complexity - Own the agentic experience across multiple channels - the AWS Management Console, agent-based integrations, IDE environments, CLI, and mobile - ensuring a cohesive, frictionless experience regardless of workspace - Partner with engineering, applied science, and UX teams to translate customer needs into concrete product requirements, iterating rapidly based on customer behavior, usability research, and

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.