Outbound Process Manager , 3 PL Control Tower

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About this role

Outbound Process Manager , 3 PL Control Tower Cajamar, Sao Paulo, BRA We are looking for a results-driven Outbound Manager to join the 3PL Control Tower. This role drives execution performance and cost reduction across the 3P fulfillment network by governing outbound and transfer-out flows, improving throughput, and eliminating defects through data-driven mechanisms. The Outbound Manager will own end-to-end outbound process performance and productivity improvement plans across our 3P fulfillment centers in Brazil. This is a unique opportunity to build from the ground up - shaping how 3P outbound operations are managed and scaled in a fast-paced logistics environment. Key job responsibilities Process Monitoring & Execution: Monitor outbound and transfer-out flows across the 3P FC network with focus on speed and quality input metrics. Ensure operations are aligned with network plans and adherent to best practices. Defect Control: Manage DPMO (Defects Per Million Opportunities), reducing operational errors and variability in outbound processes through structured corrective actions. Process Optimization: Own the end-to-end 3PL outbound operations plan, ensuring setups are optimized for high-volume execution. Data Analytics & Reporting: Lead daily mechanisms, action plans, and critical path tracking. Maintain the single source of truth for 3P outbound process goals. A day in the life You start your day reviewing outbound performance dashboards across the 3PL network, identifying sites with deviations or emerging issues. You dive into the data - analyzing trends and process conditions - then connect with site-level teams to align on corrective actions. By mid-morning, you're updating the centralized action plan

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