Manager I, Operations, ROC, Manager I,ROC,RS ReLo

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

• Fertility benefits: Not verified
• Adoption assistance: Not verified
• Surrogacy assistance: Not verified

Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Verification

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Salary

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Market context

Median wage (BLS OEWS)

$61,842 national median

Projected growth (BLS Employment Projections)

+1.9% - Slower

Matched to SOC 11-1021 - Operations aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Schedule

Shift type

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Weekend work

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Application

Cover letter

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Assessment

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Deadline

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Where they hire

State eligibility is not yet verified.

About this role

Manager I, Operations, ROC, Manager I,ROC,RS ReLo Hyderabad, Telangana, IND Relay Operations Center (ROC) is the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network supporting multiple geographies like NA, and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon facilities and to carrier hubs. In case of any exceptions, ROC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. In addition to this tactical problem solving, ROC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, ROC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon's ability to serve its customers on time. Key job responsibilities Responsibilities include, but are not limited to: • Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management. • Developing and/or referring to performance metrics to drive team performance and business results. • Identifying the business impact of trends and making data backed decisions. • Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers) • Escalating problems or variances in the information and data to the relevant owners and following through on resolutions. • Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems)

Read the full description at www.amazon.jobs. FewerJobs shows a source-linked preview and links to the original posting.