IT Support Engineer I, IT Support Engineer I, OTS

Benefits

Parental leave

6 weeks From the posting source checked Jun 20, 2026

Non-birth-parent leave

6 weeks From the posting source checked Jun 20, 2026

Family-building benefits

• Fertility benefits: Offered From the posting source checked Jun 20, 2026
• Adoption assistance: Offered From the posting source checked Jun 20, 2026
• Surrogacy assistance: Not verified

Mental health support

Offered From the posting source checked Jun 20, 2026

Relocation assistance

Not verified

Childcare support

Offered From the posting source checked Jun 20, 2026

Learning budget

Not verified

Verification

Source-linked checked Jun 7, 2026

Salary

Not verified

401(k) match

Reported from DOL Form 5500 industry filing (not employer-specific)

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Market context

U.S. role benchmark (BLS OEWS)

$116,543 U.S. median for this role

Projected growth (BLS Employment Projections)

+9.8% - Much faster than average

Matched to SOC 15-1252 - Software Engineering aggregate by role bucket.

Source: U.S. Bureau of Labor Statistics, OEWS, May 2024 and Employment Projections, 2024-2034.

Role

Role function

Engineering From the posting source checked Jun 20, 2026

Seniority

Mid From the posting source checked Jun 20, 2026

Schedule

Shift type

Not verified

Weekend work

Not verified

Company

Company stage

Public-company From the posting source checked Jun 20, 2026

Equity

Offered Verified - SEC 10-K source checked Jun 20, 2026

Application

Cover letter

Not verified

Assessment

Not verified

Deadline

Not stated

Where they hire

State eligibility is not yet verified.

About this role

IT Support Engineer I, IT Support Engineer I, OTS Ciénega de Flores, Nuevo Leon, MEX Revolutionize Global Operations with Amazon OTS At Amazon's core lies our Operations team, renowned for delivering excellence at unprecedented speed and scale. Every day, our facilities process and deliver millions of products to customers across the globe. OTS - OpsTech Solutions serves as the backbone of this massive operation, providing 24/7 IT support to keep our worldwide network running seamlessly. Your Role as IT Support Engineer I Join us in shaping the future of e-commerce technology. As an IT Support Engineer I, you'll: Deploy innovative technical solutions across regional facilities Provide expert support for hardware, operating systems, and enterprise applications Think creatively to solve unique challenges beyond standard procedures Collaborate with global teams to maintain and improve our technology infrastructure Drive operational excellence through hands-on problem-solving Why Amazon OTS? We offer more than just a job: Competitive salary and comprehensive benefits from day one Healthcare coverage that starts immediately Casual, practical work environment (yes, jeans and t-shirts are welcome!) Opportunity to work with innovative tools and technology. Career growth in a dynamic, global environment Join our team of problem-solvers who take pride in powering the world's most customer-centric company. Help us write the next chapter in Amazon's technological evolution. Key job responsibilities Key Responsibilities: Technical Operations • Drive network excellence through advanced engineering, infrastructure management, and systems administration • Maintain critical systems uptime and performance during operational hours • Execute local technical projects from conception

Read the full description at www.amazon.jobs. FewerJobs shows a preview and links to the original posting.