IT Support Engineer, Global On-Premise IT

Benefits

Parental leave

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Non-birth-parent leave

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Family-building benefits

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Mental health support

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Relocation assistance

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Childcare support

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Learning budget

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Salary

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Schedule

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Weekend work

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Application

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Assessment

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Deadline

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About this role

IT Support Engineer, Global On-Premise IT Hong Kong, Hong Kong SAR, HKG Are you passionate about helping people solve IT problems? Love being a part of an exciting and innovative environment? Join Amazon Global IT Support! We're looking for people who strive to “Work Hard. Have Fun. Make History.” Amazon, is seeking bright, adaptable, and hardworking applicants to work at our Corporate Office. IT Support Engineers work with Amazon teams to provide and support the IT equipment and services they need. We treat Amazon employees as our customers and provide timely, accurate, and professional support. A successful IT Support Engineer I excel in a fast-paced, team environment and possesses excellent communication skills. They have a high degree of technical aptitude over a large scope of IT software, hardware, and networking disciplines. Regular activities include: Windows/Mac/Linux OS deployment Providing on-site tech support LAN troubleshooting and support Troubleshooting AV systems, particularly large or complex integrated systems Collaborating IT Program to improve customer satisfaction Key job responsibilities KEY RESPONSIBILITIES Provide contact-based in-person desktop support for Amazon employees in the Hong Kong office. Manage various routine processes such as new hire onboards, computer life cycle management, asset management, computer imaging, hardware warranty support and hardware recycling. Work with other internal IT technical service owners to uphold system SLAs with a rotating On-call schedule for production support issues. Participate in the development, implementation and administration of processes and procedures to ensure the reliability, recoverability, and optimum performance of user hardware and local services. Research, procure,

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